Return Policy

    We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

    If a return is necessary for any of the reasons below, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

    Defective Products Most products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify a product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

    Damaged Products at Time of Delivery All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) delivered by one of our delivery teams require that you inspect your product upon receipt for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

    The Product Does Not Meet Your Needs If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. The following items cannot be returned:

    • Products used in any manner
    • Products that have been installed or attempted to be installed
    • Special Order Products
    • Clearance, Floor Models, or Any Items Purchased "As Is"
    • Parts, Kits, or Accessories

    Products that do not meet these requirements will not be eligible for return or credit and shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

    Return Policy Continued

    You may be charged a retrieval fee if you require us to remove your product from your home.

    The following items cannot be returned:

    • Special Order Products
    • Clearance, Floor Models, or Any Items Purchased "As Is"
    • Parts, Kits, or Accessories

    The customer agrees to the terms and conditions published above when they place an order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

    For more details on our return policy, please contact your sales representative.